How long does the shipping take?

All the orders are shipped across Europe from Monday to Friday, from 8 a.m. to 6 p.m.

Expect your orders to be processed and packed in 2-5 business days.

For more shipping information visit Shipping.

What is your return policy?

All orders may be cancelled free of charge within first 3 hours since you placed an order.

In case of any faults to your order, immediately contact Customer service.

For you to return items and get refund flawlessly, be aware that all the products must be in original packagings(incl. cellophane wrap).

Return shipping costs are customer’s responsibility.

For more please visit Returns.

How can I track my order?

Please allow 1-2 business days for your tracking information to be updated.

in case you do not see your order, or tracking information is missing, or you have not received an order confirmation email at all, kindly contact our team for help.

What is refund time estimate?

Refund usually takes a few business days after its’ initiation. Please patiently wait for your money to be returned via the same service/card you used when payment was made.

In case of any troubles, do not hesitate to contact us.

Do you accept Visa or American Express?

Here is a list of all the possible cards/services you may use to make a payment at Swan Sentiments:

Visa, Mastercard, American Express, ApplePay, Klarna, Link, UnionPay, Discover, Diners Club International, JCB, Cartes Bancaires